FAQs

What is a lead?

A lead is a set of details belonging to someone who has actively and willingly (filled out a webform) enquired about the pricing of a product or service and is wishing to be contacted. We get enquiries predominately from the home improvement space.

How do you generate your leads?

All of our leads are fresh leads. We use different online marketing and Search Engine Optimisation techniques find people who are actively searching for your product or service. We drive these people to websites that we own and manage where we capture their “request a quote” details either via an online form, via the phone or in some case live chat. We forward these details on to you to follow up with the customer and close the deal. The leads are distributed in real time (as the enquiry is captured).

How much does a lead cost?

It depends on the size lead bundle you purchase but it ranges from R65-R75 a lead credit. All leads cost 1 credit at this stage. The minimum amount of prepaid credit you can buy at any stage is 15 leads which costs R1125. We also do not ask for any commission on the successful deals, so the profit is all yours.

How are the leads delivered?

Leads are delivered in real-time (as they are captured) either via Email, SMS, and to your customer portal. Remember to check this regularly as additional information about the lead can become available in the lead section. As they leads are live they can come through at any any hour of any day.

How can I purchase leads?

You can request an invoice through your customer portal. If you have problems requesting invoices in this way, you are more than welcome to email us at info@quickleads.co.za. Please note you will still need to register an account with us before we can send you an invoice.

What happens if the lead is missing information? Can I get a refund?

Any lead with incomplete or incorrect details are eligible for a refund. Simply apply for a refund in the leads section of your customer portal. Our team will access the query and decide if the lead meets the criteria for a refund.

What payment options are available?

You can buy pre-paid leads via your customer portal and pay using EFT, credit card, cheque card or Instant EFT. We make use of PayFast which is a secure payment solution.

What are the closing rates like? Are the leads good quality?

Some of our customers have been buying leads from us on a monthly basis for over 5 years now. We don’t know their exact closing rates, but they wouldn’t continue buying the leads if they weren’t getting a positive ROI. In terms of quality, all of our leads are fresh, real-time leads and people have taken the time to enquire about getting your service. In the past, we have surveyed random leads to determine whether or not they did purchase the service they enquired about and 90% + had either purchased or intended to purchase in the coming weeks. Ultimately, the lead quality is high, but it all depends on how strong your sales team are and who you are competing against. We strongly suggest contacting leads as soon as you receive the enquiry (within reason, do not call the lead at 2am!).

What happens if my industry is not listed and I want leads?

Simply complete the form on this page. We will review your request and potentially start generating leads for your industry.

What happens if I receive a duplicate lead?

Our system is capable of detecting most duplicates and preventing them from reaching you. If for some reason you do get a duplicate, simply apply for a refund through your customer portal.

How many companies does each lead get sent to?

For most of our industries (also known as campaigns), our policy is to send each enquiry to a maximum of 3 providers unless otherwise specified. We have found that 3 providers gives everyone a fair chance in closing enough business to see a positive ROI and the end user gets a good service. We do have some industries for which we send leads out exclusively (only 1 company at a time receives these leads) but they are priced significantly higher than the others (3 credits each). Enquire via info@quickleads.co.za if you would like exclusive leads.

What happens if I don't close any deals from the leads?

We strive to develop long term relationships with our customers and therefore we do everything we can to generate high quality, fresh leads. Quickleads would not be in business for long if our customers bought just one lead package and never came back. Having said this, it is up to you to turn those leads into sales. Firstly it is recommended to call each lead almost immediately. If you cannot get through, SMS them. We also recommend using timetoreply.com to ensure that you are getting back to leads quickly and efficiently via email. Speed of response is VITAL when it comes to closing sales. Unfortunately we cannot provide you with a refund for not closing any deals.

What do I need to sign up for an account?

You need to register an account online which takes a few minutes. You then need to submit your documentation (company registration documents/ Identification / References) either by uploading them or emailing them to us. Lastly you need to choose your packages size, request an invoice and pay it.

When will I get my leads?

Leads are live enquiry’s sent through within seconds of submission. Once you have paid your invoice and submitted your documentation, your account will become active. Once your account is active you will become eligible to receive the very next lead that comes into our system based on your companies criteria (campaigns and areas choose). The more campaigns (services) and areas you are subscribed to the quicker you will receive your leads. We usually say that you should receive your first within 48 hours of becoming active, but there are no guarantees for this as it depends on when people are enquiring online.

If I am busy can I pause my account?

Yes, you are in total control. Have your account active when it suits you. Pause it when you aren’t able to properly attend to the enquiries. You will however be missing out on potential business when you are paused.

Can I get a refund if the person doesn’t answer their phone?

In certain circumstances you can get a refund. When there is no dial tone, constant voicemail or when the number does not exist on the network you can return the lead, state the reason and stand a chance to get a refund. However if are able to get a ringtone the leads is deemed contactable and therefore won’t be refunded. Contact-ability is unfortunately not grounds for a refund as it eliminates the extra effort clients will take to get hold of a client if a refund is simply granted.

Is the lead exclusive, or does it get sent out to many companies?

Our base product is a non-exclusive lead which goes out to a maximum of 3 companies at the same time. You can get exclusive leads at request, however these leads cost 3 credits each.

Can I get a refund if the person changes their mind about the product?

No unfortunately not. There may be many factors that influence whether someone goes ahead with a project. It is up to your sales effort/price to convince someone to embark of the project. Keep the clients details on file and move on to the next lead. Sometimes it may take up to a year in the sales funnel from a client to take action

Can I use a credit card to make payment?

Yes, if you pay via pay fast, you can paid with a credit card. Alternatively an EFT will work as well.

Can I pass on the lead to another company?

No, its against company policy to pass on leads to any other company other than yourself. You may also not contact the lead and offer them something unrelated to the product/service they are enquiring about.

What happens will my lead credit runs out?

Not a problem, you can simply request a new invoice from your account or by emailing info@quickleads.co.za stating how many leads you want. If you top up before your credits run out you can receive some bonus leads, so look out for these offers.

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